Video Lecture to accompany Module 7 Conversational Skills. CONCEPTS: conversation, dialogue, turn taking behavior, backchanneling, turn taking cues, conversational directing behavior, power distance, rule, norm, functions of communication rules, polite behavior, influence of American culture on politeness, respect, Politeness Theory, face, positive face, negative face, positive and negative politeness, cultural patterns of politeness, politeness as an alternative to political corrrectness, scripted behavior, behavioral script, communication scripts, task and maintenance orientations, FORD method