COMMST 111 • Video Lecture • Online Learning Module 13.2 • Negative Communication Patterns in Conflict | |
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Author(s): HOGREFE, RICHARD College: Crafton Hills College |
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Description
Video Lecture to accompany Module 13: Conflict Management CONCEPTS: John Gottman, Four Horseman, criticism, contempt, defensiveness, stonewalling, polarization, divergence, escalation, widening, ego conflict, pseudoconflict, simple conflict