Peggy Hohensee, Michelle Lis, and Gina Quesinberry of Kaplan University describe the benefits of online services, the Kaplan approach to live tutoring, modules, Question & Answer services, workshops, submission service, and reference library. Also described are avatar modules (Voki, GoAnimate, Codebaby), supplementary materials (Powerpoints, LiveBinders, and Publisher), tutor training components, institution/department level training, faculty teamwork, and library services.

OTC11, Accessibility