COMMST 111 • Video Lecture • Online Learning Module 10.2 • Skills for Maintaining Relationships

Author(s): HOGREFE, RICHARD
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Video Lecture to accompany Module 10 Transactional Analysis CONCEPTS: steps to giving constructive criticism, skills associated with receiving criticism, skills associated with offering comfort and support, nonverbal immediacy, immediacy behaviors, opinion, D I E skill (description, interpretation, evaluation), apology, apologies and forgiveness 'are a decision, not a feeling', three parts of an apology, forgiveness, skills associated with giving forgiveness

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